BlueSky-Outdoor.com sells its own brand of outdoor furniture called, Regency Teak. This warranty only applies to Regency Teak branded furniture purchased on this site and does not apply to any other accessories, cushions, umbrellas or other items that do not carry the Regency Teak brand. Please refer to the manufacturer of any other brands, for their respective warranties. All Regency Teak branded furniture is warranted to the original purchaser for five years against defects in the material and workmanship. This “five year” warranty only covers Regency Teak branded furniture purchased by consumers and does not cover commercial orders, which have a one year warranty.
We wanted to keep the warranty to a simple sentence, but then the lawyers got involved and made us add the following language. But beyond all the words, the two most important things to us are your satisfaction and our reputation. Since we know those two things are directly linked, in the unlikely event you have any problems with our furniture, we are confident that we’ll work it out.
Ok, now for the lawyers’ version.
The word “defects”, as used in this warranty, is defined as imperfections that impair the utility of the product. The warranty does not apply to normal wear and tear effects of the furniture. Normal wear and tear is defined as “the normal deterioration that is received by regular use of any piece of furniture.” This warranty does not cover damage, loss, or other conditions beyond Blue Sky Outdoors control such as damage resulting from unauthorized repair, negligence, misuse or abuse, acts of nature such as: wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons, cyclones, infestation, mold, mildew, and any other events that are based on natural causes. This warranty is expressly limited to the replacement of furniture components having defects. If the furniture component is defective within the terms of the warranty, it will be the decision of Blue Sky Outdoor as to which method of resolution is used to repair the defective component. This may include replacement of any item that cannot be repaired. In the event of piece replacement, no assembly labor is included. If the customer feels that they cannot re-assemble the defective component, the entire piece of furniture may be returned to our warehouse for replacement at no cost to the customer. It will however be the customer’s responsibility to pay for all shipping charges. We will only replace defective components of a particular piece of furniture. Replacement of the entire piece of furniture is not warranted unless the majority of components of that piece of furniture are defective, a very, very highly unlikely scenario, given the impeccable quality of Regency Teak Furniture. Your five year Warranty begins the day your furniture is received and is not transferable to any other person or entity. The terms of this warranty may change without notice, but will never be modified in such a way that eliminates customer protection for manufacturer’s defects.
In the unlikely event that a component has a defect, we will require photos of the defect so that we can determine the extent of the defect and determine the most efficient solution to resolving the problem. The photos need to be emailed to info@BlueSky-Outdoor.com for evaluation.
After we receive the photos, we will make a determination as to the best resolution. Of the options that we would potentially recommend, the most likely will be to acquire the services of a local woodworker/carpenter to repair the defect at our expense, which carries the least risk for additional damage while shipping defective items back and forth. We will reimburse the customer or pay the repairman directly for the repairs. If the customer decides that he would prefer to ship the defective piece to us, it will be the customer’s responsibility to ensure that the packaging is sufficient to prevent further damage. In any case, Blue Sky Outdoor must be contacted prior to any shipment of defective pieces and before any third party repair person is contacted to receive a Repair or Return Authorization Number .
Whew, makes you wonder if lawyers are still being paid by the word. But more to the point, you have our word that in the unlikely event that you have any problems with our furniture, we will do whatever necessary to resolve the issue quickly and professionally.
If you are dissatisfied with your purchase for any reason, you may return it in the original packaging within 30 days of receipt. To begin the return process, please contact us at 650-494-9020 or info@BlueSky-Outdoor.com. We will refund the full purchase price less original and return shipping expenses, restocking fee(s) (if applicable), or offer an exchange upon return. Return pick-ups can be scheduled upon request for an additional charge. Please note that free shipping promotions MAY NOT be applied to return shipping charges. In the event that you return an order that was placed using a free shipping promotion, the original shipping expense, in addition to the return shipping expense, will be deducted from your final refund amount. Also note that made-to-order items (which includes most Shade products and cushions) are non-refundable, non-exchangeable and cannot be canceled after 24 hours from the time and date of the transaction.
If you have not yet received the products included in your order, you may still cancel your order for the full purchase price. Please understand that you will still incur re-stocking fees in addition to original and return shipping expenses if your order has already shipped. Again, made-to-order items may not be cancelled once they have been processed.
If your order arrives damaged, defective or missing pieces, we will replace or repair the item (at our election) promptly and at no cost to you. To preserve these rights, be sure to follow the receiving instructions that will be sent to you when you place your order.
If you have any questions, please give us a call or email us so that we can do our best to help. To reach a customer service representative, please call us at 650.494.9020 Monday through Friday from 9am to 5pm (Pacific) or email us any time.